Introduction
Allied Emergency Services, Inc. ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.alliedemergencyservices.com, contact us by phone, submit forms, or use our services.
Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information as described in this policy.
Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Fill out contact forms or request a free inspection
- Call our phone number at (800) 792-0212
- Send us an email or text message
- Request an estimate or schedule services
- Interact with us on social media
This information may include your name, phone number, email address, physical address, description of property damage, insurance information, and photographs of damage.
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages viewed, time spent on pages, and navigation paths
- Referring website or search terms used
- Date and time of visits
We use Google Analytics (GA4) to collect and analyze this data to improve our website and services.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and service requests
- Schedule inspections and provide estimates
- Perform storm damage restoration services
- Communicate with you about your project or service
- Coordinate with insurance companies regarding your restoration project
- Send service-related notifications and updates
- Improve our website, services, and customer experience
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that help us operate our business (e.g., CRM systems, phone services, analytics providers)
- Insurance Companies: When coordinating restoration repairs related to your insurance claim, with your authorization
- Subcontractors: Licensed professionals who assist with restoration work on your property
- Legal Requirements: When required by law, regulation, or legal process
Text Message (SMS) Communications
If you provide consent to receive text messages from Allied Emergency Services:
- Message frequency may vary based on service needs
- Message and data rates may apply
- You may opt out at any time by replying STOP
- Text HELP for assistance
- We will not share your phone number with third parties for their marketing purposes
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal obligations
- Opt out of marketing communications
- Disable cookies through your browser settings
To exercise any of these rights, contact us at (800) 792-0212 or via our website contact form.
California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.
Children's Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Phone: (800) 792-0212
- Mail: Allied Emergency Services, Inc., 2501 Chatham Rd. STE 8068, Springfield, IL 62704